Chuck Barrett of Frisch & Barrett Insurance announced that Erie Insurance has been recognized as one of only four insurance companies for "Achieving Excellence in Customer Service” by a J.D. Power & Associates survey. The report identified 40 brands as J.D. Power 2011 Customer Service Champions, based on customer feedback attesting to their service excellence. Brands that excel in providing customer service often enjoy higher rates of customer retention, pricing advantages and reduced costs to acquire new customers, compared with companies with lower levels of customer service satisfaction. Among customers of brands designated as J.D. Power Customer Service Champions, 62 percent said they “definitely would” recommend the brand to family and friends, while just 23 percent of customers of other companies included in the report said the same. Additionally, 58 percent of customers of J.D. Power Customer Service Champions said they “definitely would” repurchase products or services from those brands, compared with just 36 percent of customers of other brands included in the report. The “Achieving Excellence in Customer Service” report is based on customer feedback, opinions and perceptions of more than 800 companies in more than 20 industries, gathered from U.S. J.D. Power studies conducted between 2000 and 2010. The Customer Service Champion designation is based on data from studies conducted in 2010. Frisch & Barrett Insurance, located at 226 W. Main Street, Cary, offers a full line of property/casualty insurance products, including auto, homeowners and commercial insurance, as well as life insurance products and services from Erie Insurance. To reach them, call (847) 639-2134 or email to This email address is being protected from spambots. You need JavaScript enabled to view it.
