• Fox River Grove Memorial Library: Accepting Delivery Requests as of Friday, May 15

    Fox River Grove Memorial Library: Accepting Delivery Requests as of Friday, May 15

    Exciting news: As of today, Friday, May 15, 2020, we are accepting delivery requests from Fox River Grove Library cardholders!

    Requesting Delivery

      *   Call 847.639.2274 or email frglibrary@frgml.org<mailto:frglibrary@frgml.org?subject=Delivery%20request> to request delivery.
         *   Please leave a message if you reach voicemail.
      *   One of our staff members will complete your request by phone.
      *   Deliveries will only be made after we have spoken with you personally.
      *   Staff members will provide details on delivery timing.
      *   If you have a library card from another library, please contact your local library to ask what their plans are for circulating materials.

    Available Materials

      *   Browse our online catalog to see what is available: https://frgml.bywatersolutions.com/.
         *   Can't decide? Our staff can help you choose based on your preferences.
      *   We are not able to place holds on materials, so be sure to look for items that are currently available in the catalog.
      *   We will deliver up to 5 items per library card (limit two cards per delivery).
      *   Formats currently available for delivery are print books, audiobook CDs, music CDs, and DVDs.
      *   We are not able to obtain materials from other libraries.
      *   We are following current guidelines for safe materials handling, including waiting seven days before recirculating materials.
      *   Deliveries will not include pickup of materials; please return your materials according to the guidelines below.
    Returning Materials

      *   All delivered materials will be due two weeks from date of delivery.
      *   Starting Monday, May 18, the bookdrop will be open 9:30 a.m.-12:30 p.m., Monday through Friday.
      *   Late fees are currently suspended, but we encourage returning materials in a timely manner so that other patrons will be able to access them. Fees for lost or damaged items are not waived.
      *   All material formats may be returned to the bookdrop except STEM kits, WiFi hotspots, and board games. Please call us at 847.639.2274 to arrange returning these materials.

    Other Services
    You can continue to visit our website for:

      *   Digital resources<https://frgml.org/digital-resources/>
      *   Library card registration<https://frgml.org/about/library-cards/>
      *   Online programming and services<https://frgml.org/online-programming-during-stay-at-home/>

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